Neal Crosier’s shady business practices and predatory pricing recently got him a complaint with the Better Business Bureau. He has a second one coming, we’ll let you know when that is posted. Read the complaint on the Better Business Bureau’s website here:
Neal Crosier | Better Business Bureau® Profile
Here’s the complete complaint, sound familiar? Neal never bothered answering why the buyer was given one price and then charged a much higher price.
Initial Complaint
07/16/2024
Complaint Type:Sales and Advertising Issues
Status:Answered
On July 13, 2024 I purchased a christmas ornament made from a gourd from a booth at an art fair outside of my hotel (Drury Plaza Inn, Santa Fe, NM). **** *******, the vendor, informed me that the gourd would be $48. I said I would buy it (for that price). He took my credit card, never gave me a receipt, and I didn’t sign for the purchase, and instead was charged $259.95! I attempted to dispute this amount with him by email. No reponse from **** *******. I would like to be refunded $200. and would appreciate any help the BBB of Santa Fe could provide. Thank you.
And Neal’s disjointed response that somehow makes the number “30” on the bottom turn out to be $240:
Business response
08/10/2024
Hi, I have been having trouble submitting the document in response to the complaint and after talking to Ali, I am sending them directly to you by this means.
Our customer, ** ********, Was told that our Gourd ornaments cost from $40 and up. They have a number code on the bottom, for example, a number 30 would be 240+ sales tax. Cost for that item would be $259.92. Furthermore, our receipts state that all sales are final. Our ornaments are all handmade, and one of the kind. You cannot find them anywhere else. If the customer was looking for something for $48.
Stay tuned for more Santa Fe shenanigans from Neal Crosier and his wife Ophelia Crosier. If you have been scammed by Neal or his wife and would like to file a complaint you can use this link: